Archives: FAQs

What are the Wax Melt Instructions?

Turn package over above your wax melt dish and simply press on the bottom of the cube to pop one out. Heat the cube in accordance to the directions for your favorite wax warmer. Our plastic clam-shells are heat resistant to 140 degrees Fahrenheit, which means that you can transfer the cooled wax back into […]

What are the Room Spray Instructions?

Shake well before each use. We recommend spot testing prior to use on carpets, fine fabrics and furniture. May cause floors to become slippery. Use with care. Keep out of reach of children and pets. Our sprays can be used in the air, to freshen fabrics, or they can be used in the lavatory to […]

Why is there “frosting” on my wax melts / candles?

Since our wax melts and candles are 100% natural with no dyes and no additives, frosting may occur. The candles and wax melts that you might purchase at the supermarket are filled with chemicals and additives that prevent the natural process of frosting, however, it is typical of all natural soy wax and is not […]

Why is the inside of my candle tin turning pink or slightly discolored?

Although there are many suppliers of treated candle tins are on the market, Flame Noir Candle Co has decided not to use candle tins that have been “varnished” on the interior with what we feel is an unnecessary chemical wash. While it is true that varnishing prevents “tin pinking”, we haven’t found a supplier who […]

Do you ship Internationally?

Our candles and wax melts ship worldwide! We are sorry, but at this time, we are only able to ship our liquid products, (room sprays), domestically within the 48 contiguous United States.

Do you ship your candles during the summer months?

Ordering soy wax candles in the mail during summer months can be tricky, but we can maximize our success by planning ahead. If you are going to be ordering candles during the hottest months of the year, make sure you are home on the delivery day whenever possible. Once you have received your tracking number, […]

How do I groom my candle wick?

Our specialty, core-less cotton, paper and beeswax wicks are “self-trimming”, in that they curl slightly as they burn. This aids in burning off the end of the wick as it goes so there’s less left to trim after each burning. On occasion, you may notice “mushrooming” at the end of your wick. This is simply […]

Can you provide product information?

CANDLE PRODUCT INFO: Vegan: Yes Cruelty Free: Yes Non-GMO: Yes Phthalate Free: Yes Lead Free: Yes Wax: 100% soy Wicks: Specialty cotton with paper waive dipped in beeswax Jars & Tabs: 8 or 4 oz candle tins w/ tin lids & tin wick tabs Quantity: Approx 6-6.5 oz of wax per 8 oz tin / […]

Why does my candle sometimes look lumpy after burning?

Since these soy wax candles do not contain additives, the surface wax after your first burn may appear rough, frosted, or slightly lumpy once it hardens. This is typical of all natural soy wax candles and is purely cosmetic. It is not a product flaw and will not affect the scent or performance of your […]